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One of the biggest challenges in Knowledge Management these days is getting people involved in the process. Unlike other initiatives which use a mix of the carrot and stick approach, KM can only be promoted using the carrot.
Now the challenge is, what motivates the average users to contribute towards the system? Is it the rewards or the recognition? From what i’ve seen its a balance between both.
However, for the long term sustainability of any KM initative there has to a be focused move from a rewards based system to one of recognition. For one, its cheaper , second and more importantly, studies done in corporates have shown that the single largest motivator amongst employees is recognition by their peers and superiors.
Knowledge Management is that perfect platform that enables even the youngest of employees’ to show case their ideas and talents on a corporate platform. It ensures that if you are good at what you do, your voice isn’t lost in the crowd. This, i feel is the biggest selling point of KM to the average employee.
The driving force behind KM implementation for an organization is a little different. Numbers speak volumes, and unless corporates see a monetary benefit towards implementing a KM initiative, chances are they’d rather invest the money somewhere else.
So, the method with which you decide to promote Knowledge Management in your organziation depends entirely on your people. Rewards will only get you so far.